Refunds and Return Policy
An order can be changed or canceled before it is processed and shipped at no charge. Most orders are shipped within 3-5 business days.
If your order has already been shipped, most items can be returned with 10 days of arrival for a refund, less shipping costs. No shipping costs either way are refunded. Items must be in the original condition that we sent them. Sealed items that are opened are not returnable. Product packaging must be returned with no rips or tears, all pieces from a set or kit must be returned, and no alterations made to the item. We are very sorry but we do not grade product package condition. Product packages may or may not have imperfections.
Refunds are made through the way you paid, either Paypal or Venmo.
Any package that is refused at the time of delivery (except for damaged parcels) will be subject to a 20% re-stocking fee.
How to package a return order?
All original product packaging of the items must be returned. Your return order should be packaged exactly as you received it to be eligible for the refund. If the package arrives back to us damaged due to insufficient packaging, it may only qualify for a partial refund, if any at all.
Damaged orders
If you are there when the parcel arrives and can see the box is damaged, make the carrier aware of it immediately and do not accept the parcel, stating the reason is because it is damaged.
If you receive your order and the parcel is damaged, take photos of the parcel before you open it so that we can we make the carrier (USPS, UPS, FedEx, etc.) aware of it. Please notify us immediately and send us the photos.
We will pay the shipping cost to return it and issue a full refund or send a replacement if the items is available at no charge.
We will do our best to help you in accordance with our refund terms.
Questions? Please email us at BuffaloRoadTreasures@gmail.com, and we will be happy to try and answer your questions.